The Pokies 114 — Rules & Terms

Introduction and Scope

Welcome to The Pokies 114 Rules page. These rules set out the terms and conditions that govern your use of our gaming platform. We tested our processes and reviewed internal policies to ensure clarity and fairness; our results show that the platform operates with transparent systems for registration, deposits, withdrawals, bonuses, and dispute handling. By registering or using The Pokies 114 you accept these terms and confirm that you have read them in full.

Company Information and Regulatory Status

The Pokies 114 operates under Company registration number 3-102-841524, with an established address approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Established in 2021 and based in Costa Rica, we provide online gaming services and a wide array of sports and casino products. Our activities are conducted consistent with relevant regulatory guidance, and we align with international standards including practices recognized by regulators such as PAGCOR.

Acceptance of Terms

These Terms and Conditions are legally binding between you, the player, and us, the operator of The Pokies 114 gaming platform. When you register an account, these terms come into force immediately. If you do not agree with any part of these Terms, you must stop using the platform immediately.

Changes to Terms

We reserve the right to amend these Terms at any time. Changes may be made for customer service improvements, legal or regulatory compliance, or operational reasons. When terms are updated we will publish the revised version. Continued use of the platform after publication constitutes acceptance of the updated terms.

Who May Use The Pokies 114

1. You must be of legal gambling age in your country of residence.
2. You must be located in a jurisdiction where online gambling is permitted. It is your responsibility to ensure your access complies with local laws.
3. Your account must be registered in your legal name and with truthful personal details.
4. You must not be excluded from gambling by any regulator or self-exclusion program.

Opening Your Account — What We Require

When you open an account with The Pokies 114 we will collect personal information needed to provide our services. We tested our onboarding workflow and our results show a streamlined verification process in the majority of cases when correct documents are supplied.

1. Provide full name, date of birth, email address and a phone number.
2. Confirm residency and accept these Terms and Conditions.
3. Provide proof of identity and address if requested for verification (see Document Checklist table).

Account Security and Use

Your account is personal and non-transferable. We tested account security measures and our results show that using strong passwords and enabling available account protections reduces the chance of unauthorized access. You must:

1. Keep your login details secure and not disclose them to third parties.
2. Notify us immediately of any unauthorised access.
3. Not allow any other person to use your account.

Prohibited Conduct

The following conduct is strictly prohibited. Violations may result in suspension, forfeiture of funds, account closure, and where appropriate, criminal prosecution.

• Collusion or coordinated activity intended to gain unfair advantage.
• Use of bots, scripts, or automated devices to play or transmit decisions.
• Multiple accounts used to exploit promotions or manipulate results.
• Using another person’s payment method without proper authorization.
• Abuse of bonuses or promotional offers via prohibited strategies.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions carry specific rules. We tested our bonus validation process and found it enforces fairness and compliance. Key rules include:

1. Only one account per person is permitted unless we explicitly agree otherwise.
2. Bonuses may be restricted to specific game types or providers; wagering contributions vary by game.
3. Wagering requirements must be met before withdrawal of bonus funds or winnings derived from bonuses.
4. We may void bonuses and associated winnings if rules are breached, or if suspicious activity is detected.

Example: Playthrough requirements may be 1x for PayID deposits and 3x for credit card deposits depending on the promotion. If you deposit 100 using a credit card and receive a 50 bonus with a 3x requirement, you must wager (deposit + bonus) x 3 = (150) x 3 = 450 in eligible games before withdrawing bonus winnings.

Deposits

We accept a range of payment methods. Deposits are usually available instantaneously once funds are confirmed from your payment provider. Our internal testing shows most deposits clear within minutes, but some methods and intermediaries can cause delays.

1. You may only deposit using payment methods in your name unless explicitly approved by us in writing.
2. Deposit limits apply and are published in your account and payment sections.
3. We may request evidence of the source of funds for larger deposits.
4. Virtual currency deposits are subject to the same verification and anti-money laundering checks.

Withdrawals — Processing and Limits

We endeavor to process withdrawal requests promptly. Our tested averages indicate that standard processing occurs within the published timelines below, provided identity verification is complete.

Notes on withdrawals:

• Withdrawals are subject to verification and may be held until documentation is provided.
• We do not charge withdrawal fees; intermediary banks or payment providers may charge fees.
• If a withdrawal is rejected by your financial institution and funds are returned to us, we will contact you to arrange an alternative method.
• We are not a financial institution: accounts do not accrue interest and no currency conversion services are offered beyond the payment provider’s service.

Anti-Money Laundering (AML) and Know Your Customer (KYC)

We employ robust AML and KYC measures. Our compliance team uses industry-standard checks and we may request additional documentation at any time. We have tested typical KYC flows and our results show that providing clear and legible documents speeds verification.

1. We may require ID, proof of address, and payment evidence before processing large withdrawals.
2. We will retain records in accordance with legal and regulatory obligations.
3. Delays in verification may result in temporary holds on account activity.

Game Malfunctions and Technical Issues

From our operational testing we observed that rare technical errors can occur. In the event of a game malfunction the following principles apply:

1. We will investigate any reported malfunction promptly in collaboration with software providers.
2. If a malfunction affects gameplay or outcomes, we reserve the right to void related bets and/or restore accounts to their prior state.
3. Players must not take unfair advantage of a malfunction. Exploiting errors may lead to forfeiture of winnings and account action.
4. We will communicate the outcome of investigations to affected players and take corrective action where appropriate.

Responsible Gaming

We take responsible gaming seriously. Our tests of responsible gaming tools show that setting limits and using self-exclusion options reduces harm for players who may be at risk. We provide the following measures:

• Deposit, loss and wager limits that you can set and adjust via account settings or with customer support.
• Time limits and session reminders.
• Self-exclusion options for specified periods.
• Access to support lines and resources for gambling problems.

If you or someone you know needs help, we encourage you to use our tools and seek professional support services in your jurisdiction. We will act to protect vulnerable players and may suspend accounts showing signs of problematic gambling behaviour.

Data Protection and Privacy

We collect and process personal data to provide gaming services, comply with regulations, and prevent fraud. We tested our data handling and encryption practices and maintain secure systems to protect your data. Privacy details are set out in our Privacy Policy that accompanies these Terms.

Communication and Notices

We will send important communications by email or in-platform messages. It is your responsibility to keep your contact details up to date. Notices delivered through the platform or to your registered email address are considered received.

Disputes, Complaints and Resolution

If you have a dispute or complaint, contact our customer support first. We tested our complaint handling procedures and our results show timely acknowledgements in the majority of cases. If an issue cannot be resolved directly, we will escalate to senior compliance staff. Where applicable, disputes may be referred to designated regulatory bodies in line with applicable law.

Breaches, Suspension and Termination

We reserve the right to suspend, restrict, or close accounts where:

• We reasonably suspect a breach of these Terms or illegal activity.
• You provide false information or fail to provide requested verification.
• You use prohibited devices, engage in collusion or operate duplicate accounts to exploit promotions.
• You engage in behaviour that threatens the integrity of our systems.

When an account is suspended or closed, we may withhold funds pending investigation. If we determine that funds were obtained through prohibited means, winnings may be voided. Serious breaches may be referred to law enforcement.

Examples of Breach Consequences

Examples and Walkthroughs — How We Apply Rules

From practical tests and live cases, here are examples of how rules are applied:

1. Player A deposits 200 by credit card and claims a 100 bonus with a 3x requirement. If wagering patterns indicate strategic play on low-variance games that unfairly meet requirements, we will review and may reject withdrawal if abuse is detected.
2. Player B reports a game crash during a high-value spin. We open an investigation with the game provider. If the crash is verified as a malfunction, we may restore the pre-spin balance or void the spin depending on agreed provider protocols.
3. Player C attempts multiple withdrawals while their identity is unverified. Withdrawals are held until KYC documents are submitted and verified.

Jurisdiction and Governing Law

These Terms are governed by applicable law where The Pokies 114 is authorized to operate. We will comply with regulatory requirements and cooperate with law enforcement and regulatory bodies where necessary.

Contact and Support

For account support, KYC queries, dispute resolution or responsible gaming assistance please contact our customer support team via the platform's support channels. We test our support responsiveness regularly to improve service quality.

Final Notes and Our Commitment

We designed these Rules to be clear, fair, and enforceable. Our internal testing and review cycles are aimed at protecting players and preserving the integrity of our games. We are committed to transparency, responsible gaming, and compliance with anti-money laundering and KYC standards. If you are unsure about any part of these Rules, contact support before you register or place bets.

Quick Reference — Key Player Obligations

• Provide accurate personal information and keep it up to date.
• Play only from jurisdictions where online gambling is permitted.
• Use only your own payment methods unless pre-approved.
• Adhere to bonus terms and wagering requirements.
• Report security issues and do not exploit malfunctions.

Appendix — Common Questions (Short Answers)

1. What happens if I forget my password? We provide secure account recovery; you will need to verify identity before access is restored.
2. What if my payment is delayed? We will investigate and provide transaction evidence where possible; intermediary providers can delay clearance.
3. Can I close my account? Yes, contact support for permanent closure or use self-exclusion tools for temporary suspensions.
4. Are my funds insured? No. Funds are held in segregated operational accounts according to our internal policies; they are not deposit accounts and do not accrue interest.

By continuing to use The Pokies 114 you confirm that you accept these Rules and that you will comply with them. We regularly review and test our policies to ensure they remain up-to-date and aligned with regulatory standards and player protection best practices.

Effective date: These Terms are effective as published on the platform. Please check back periodically for updates.